Refund policy

REFUNDS
  • In the event that an item/package arrives the recipient damaged. The item will have to be inspected & a refund issued.
  • In the event that an item/package purchased is out of stock and unavailable to ship, a refund will be made
  • Unfortunately, We cannot issue refunds for Personalised units (customisation & engraving), wrapping service or any other unit that has been produced specifically for you. 
  • When a customer places an order for a customized/personalized unit and fails to provide the details for customization within 24hours, we reserve the right to cancel the order, put the unit back for sale & issue a refund. 
    (Reason - a personalised order without the necessary details is an incomplete order regardless of the payment status) 
  • Refunds for late delivery of products due to the following reasons will not be honoured.
           Adverse weather conditions
           Incomplete or incorrect delivery addresses
           Any other causes beyond our reasonable control


Please note: Refunds take 1-2business days  

 

EXCHANGES

  • NB: Exchanges can only be made on the exact product (brand, design, colour,) that was ordered due to incorrect sizing.
 

RETURNS 

  • Due to the nature of our products, all sales are final. We cannot accept any returns for gifts from our partners.
NB: There might be rare occasions returns will be honored like misrepresentation in product description. Certain conditions must be met. (See below) 
 
  • The Timeframe is 4-7 business days from when the item was received
  • The item must be returned in its original packaging without any form of defect. (like Tags, packaging nylons, packaging tissues, stickers, boxes etc).
  • In the event that these conditions are not met, exchanges will not be accepted. 
  • Please note : Customer bears the total delivery cost


ORDER CANCELLATION

Unfortunately, once an order has been placed, it cannot be cancelled.
All sales are final.


 
NB:  We reserve the right to post samples of all Engraved or customized units produced for you which doesn’t reveal sensitive information eg House addresses, bank accounts, phone numbers, or any information that can easily be traced to you.